Order not showing up in downloads

[jarichardusa]

I was automatically charged for the 2024 version.  Got the email with the key and the link to log into my account to go to the downloads tab, but the 2024 version does not show up in my available downloads.  I checked the order status using the order number in the email and it does correspond with a purchase of the 2024 version of home and business desktop windows.  Where is it then?  why does it not show up in my available downloads? 

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

Support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[duckie2024]

i have the same problem.  of course they are closed today.  i want a cd again.