Oops something went wrong

Forum|Forum|2 years ago
March 27, 2024
2 replies
12 views

Trying to add 1099 income, all I get is "oops something went wrong"

TurboTax Online

SharonD007

Level 14

Try clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.

If you still need assistance, reply back to us.

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clayvin-gmail-coAuthor

Level 2

Thank you for the quick reply! I should have been more forthcoming in what I have tried so far:

Initially, I received this error using Chrome browser on a PC.

I downloaded the TurboTax app and had the same issue

I have cleared cache and cookies for both browser/PC Chrome and the App, and am still having the same issue.

I have logged out and back in again, selecting "Home" and then allowing the program to refresh

Issue specifically: On the "Do you have any self-employment income?" When I select "Yes", or when I tried to edit the previous year for 2023, I received a landing page with the error "Something went wrong"

clayvin-gmail-coAuthor

Level 2

I have also rebooted both devices 🙂

bmucklow

Level 2

How are you trying to add the 1099 income? CSV import, Manually, Brokerage API?

clayvin-gmail-coAuthor

Level 2

By clicking the yes button to begin the 1099. I haven't been able to get far enough to try entering anything yet, simply acknowledging that I had 1099 income.

Included below are screenshots of the page where I selected "Yes", then am brought to the following error page.