"Oops something went wrong" error when trying to start a personal return. I completed a business return and want to also use my intuit account to start a personal return.

Forum|Forum|2 years ago
March 21, 2024
3 replies
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TurboTax Online

CatinaT1

Level 15

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax. You can also try a different browser.

Also, make sure you have ran all updates.

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

kristenliane-gmaAuthor

Level 2

Unfortunately this did not resolve the issue, I continue to receive the same error message.

CatinaT1

Level 15

Check to make sure you have a good, strong internet connection. If you are using a vpn, you might need to temporarily disconnect it. Same with anti-virus software.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

"Oops something went wrong" error when trying to start a personal return. I completed a business return and want to also use my intuit account to start a personal return.

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