2704602
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Tax Law Changes - One Big Beautiful Bill on Aug 6! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

"Oops! It Looks like we hit a snag."

I'm at the very last step of the process, on the File step. The prompts say there are 3 more steps to complete filing. When I click Step 1 I get this error message? "Oops! It Looks like we hit a snag." I have made sure I have internet connection. Is it possible the Turbo Tax servers are overloaded? can I sign in on another device to try from there? If I do so will all my work be lost? is it best to just wait?
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
MichelleLO
Intuit Alumni

"Oops! It Looks like we hit a snag."

Please try the steps in the below TurboTax help article to see if it helps resolve the issue. 

Why am I stuck in a loop in the File section of my return?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question