Oops! It appears there was a drop in our connection. why wont turbotax let me finish my taxes?

jwashington8 · ‎April 15, 2024

I'm logged in and can access parts of the website, but when i click "pick up where i left off" it says Oops! it appears there was a drop in our connection. how can i fix this? its april 15 and i need to finish my mothers taxes

JotikaT2 · ‎April 15, 2024

Please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in and complete the tax return.

Instructions to clear cookies to restart TurboTax

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

JotikaT2 · ‎April 15, 2024

Please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in and complete the tax return.

Instructions to clear cookies to restart TurboTax

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Expert does your taxes

Do it yourself

Resources

Support

Oops! It appears there was a drop in our connection. why wont turbotax let me finish my taxes?