Online version vs cd

[mb9900]

I started with the online version yesterday. For 20yrs I've bought a CD or a program download. I thought I was on the right track. I paid assuming it would need to the download....very unhappy and the info I see sis the online version had no guarantee. Is there a way to get my money back from online and get a CD or download?

[DoninGA]

If you paid for the 2019 online edition with a credit card and now want the desktop CD/Download software for 2019, you will need to contact TurboTax support for assistance.

To contact TurboTax customer service/support use their contact website during business hours.  Use the key words billing issues.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[RobeHaa]

If I bought a CD version for 2019, can I use the license code to do Turbo Tax online?

[DoninGA]

---

@RobeHaa wrote:

If I bought a CD version for 2019, can I use the license code to do Turbo Tax online?

---

A license code is not used with the online editions.

The online and desktop editions are different programs with different price points.