I'm using TurboTax Desktop Advantage for Business 2025, downloaded directly from TurboTax in mid January. Having some - what I think are - common issues completing an 1120-S return for my S-Corp. Tried calling the number provided on my e-mail confirmation for dedicated TurbTax Advantage phone support: (888) 777-4160 (number restored). I'm in the midst of a 3-day, 4-call ordeal that's pretty surprising in the extent of the ineptitude a company like Turbotax has exhibited in providing even the base level of customer support - like getting me to an agent who knows what he's doing. Seems pretty basic to me, but somehow Turbotax continues to fail at every turn.
My journey:
1) First call landed at the desk of an agent who apparently was taking care of his children simultaneously with answering phones on behalf of Turbotax. After he asked me to repeat my first name three times and answered with "What?" when I described my problem - all the while with a shrieking baby audibly within my earshot - I hung up.
2) Second call to the dedicated line. Wait time is 40 minutes. I get offered a call back by the "first available agent." I accept the offer. After 48+ hours, no callback.
3) Third call. Finally get an agent who seems knowledgeable, or so I thought. After explaining my issue, he puts me on hold for three minutes and returns with another phone number for me to call because he can't answer questions about Turbotax Desktop for Business. Or so he says. The number he gives me is supposedly for the business unit of Turbotax who supports the product I'm using. I ask if he can simply forward me to that group with a warm hand-off. He says that for some reason, the Turbotax support phone system isn't allowing him to do that. OK. Here's why: the number he gives me: [phone number removed], is for the general IRS Business Tax support line. Not even related to Turbotax.
4) Fourth call. I'm still waiting on hold after 35 minutes - actually, 62 hours and 35 minutes after the first call - to get my simple question answered.
Anyone have any ideas how to work through this byzantine and shockingly amateurish system?
