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BP45-
Returning Member

Oklahoma does not load state is in download loop TTpremier 2023

when trying to get to the Oklahoma State return i am getting the download loop and cannot get to it.

says downloading then file up to date, but State does not come up as of this date.

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5 Replies
PaulaM
Expert Alumni

Oklahoma does not load state is in download loop TTpremier 2023

See this FAQ for instructions on using the TurboTax clean states tool. 

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
BP45-
Returning Member

Oklahoma does not load state is in download loop TTpremier 2023

I have used that tool to no avail.  Have deleted & re-I stalled Turbo Tax as well to no avail.  Still doesn’t work.  Same loop.

PaulaM
Expert Alumni

Oklahoma does not load state is in download loop TTpremier 2023

Be certain that the download tool reads 'TTCleanStatesTool2023.00.01.13.' It was updated. 

If that doesn't clear it up, contact support here
 

**Say "Thanks" by clicking the thumb icon in a post
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BP45-
Returning Member

Oklahoma does not load state is in download loop TTpremier 2023

Made sure I was using the correct tool.  Still will not start state return.

Thanks

BP45-
Returning Member

Oklahoma does not load state is in download loop TTpremier 2023

Put TT Premier 2023 on a laptop running Windows 11 and all worked fine.  Still don't know why it would not 

load the state forms on a windows 10 pro 64bit system.  Any ideas?  Still won't work on windows 10 for me.

Thanks

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