If your TurboTax dashboard shows "Not Started" for your Investment & Savings after you entered your data, you may have experienced a browser issue or interrupted internet connection.
To fix this, try:
- Logging out and back in to force a refresh.
- Clearing your browser's cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
- Try using a different browser
- Make sure your internet connection is strong
TurboTax Online will automatically save your data continuously as you progress through the tax interview and immediately upon signing out. If you are a desktop user, your data is generally saved to the local hard drive every five minutes, though manual saving is recommended after significant entries.
Click here for How do I back up my tax file in the TurboTax Desktop software?
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