Not getting answer from IRS

Forum|Forum|1 year ago
February 15, 2025
3 replies
5 views

It's been 11 days since I filed my tax return and I haven't heard back from the IRS, which normally takes 24-48 hours to respond. I have no response, either as to whether it was accepted or denied. The "Where is My refund?" page also says my information doesn't match, but I entered everything correctly.

DoninGA

Level 15

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Check your email account for an email from TurboTax. Look in your spam or junk mail folder.

Verify that your email address is correct in your TurboTax account. See this TurboTax support FAQ - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-status/update-turbotax-account-information/L0YoC0H31_US_en_US?uid=m769wnaq

ecebozalanAuthor

Level 2

Actually, I did not get any kind of message like “Transmit my return now. But my e-mail address is correct because I got a lot of e-mail like “Your TurboTax account has been updated.” And there is no any spam mail. I dowloand my refund but no message for transmitting.

ecebozalanAuthor

Level 2

Actually my turbotax account shows the amount that I will get but no any answer from IRS, I did not get any message from after I filed and transmitted my return. I checked my e-mail but no answer or any spam mail from IRS or TurboTax. But IRS says that you will get any reaction like rejected or accepted after you transmitted. Please help me solve this problem. This was my first time I applied return.

DoninGA

Level 15

@ecebozalan The IRS will never email or call you. They only communicate using the US mail

Do you have a federal tax refund? If so, is there a status of the refund on the IRS website - https://www.irs.gov/refunds

You need to enter your Filing Status, your Social Security number and the federal tax refund amount as shown on your Form 1040 Line 35a.

ecebozalanAuthor

Level 2

I checked “Where is my refund” page but it says “your information does not match”. I do not understand why it says like that. It is been 11 day after I transmitted. @DoninGA

randyharrison54

Level 2

You may have heard the thousands of federal workers (including IRS employees) have been let go. I wouldn't expect to get any response on any communication from those folks any time soon.