Not connected to internet

Forum|Forum|1 year ago
March 12, 2025
1 reply
33 views

When trying to register my TurboTax Premier, I get the dreaded "Not connected to the Internet error. I have seen many similar references to the same problem in the Community pages, and I have personally talked to two separate individuals at the 1-800 number for TurboTax. I have done everything called out in the forums with the same lack of success. However, I have also come across a log that should clearly show what is the problems if someone at Intuit knows how to interpret. And I am posting here since TurboTax does not give out an e-mail address to submit items, and this would be very hard to cover over the phone. So here is the latest in the log file

TurboTax PID(7380) TID(16) 2024.47.21.33 3/12/25 10:11:54:301 AM ERROR Intuit.Spc.Authorization.AuthorizationClient "Intuit.Spc.Authorization.NetworkCommunicationException: Access is denied.
---> System.Security.Cryptography.CryptographicException: Access is denied.

at System.Security.Cryptography.ProtectedData.Protect(Byte[] userData, Byte[] optionalEntropy, DataProtectionScope scope)
at Intuit.Spc.Authorization.Internal.DataStorage.LocalSecureDataAccessor.<SaveAsync>d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Intuit.Spc.Authorization.Internal.DataStorage.SecureDataAccessor.<SaveClientIdAndSecretAsync>d__27.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Intuit.Spc.Authorization.Internal.Transactions.ActivateClient.ActivateClientTransaction.<HandleResponseMessageAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Intuit.Spc.Authorization.AuthorizationClient.<ActivateInternalAsync>d__46.MoveNext()
--- End of inner exception stack trace ---
at Intuit.Spc.Authorization.NetworkCommunicationException.CreateNetworkCommunicationException(Exception exception, HttpRequestMessage httpRequestMessage)
at Intuit.Spc.Authorization.Internal.Transactions.HttpTransaction.HandleResponseError(Exception exception, HttpRequestMessage httpRequestMessage)
at Intuit.Spc.Authorization.AuthorizationClient.<ActivateInternalAsync>d__46.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Intuit.Spc.Authorization.AuthorizationClient.<CreateWebSignInRequestAsync>d__50.MoveNext()"

MarilynG

Level 15

We are looking at your post, and need to ask whether you have WRITE access to the C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys folder, or if you can grant the access if it lacks.

Once you have granted Write access, restart your computer and see if this resolves your issue. Let us know your outcome, thanks!

@cafoster123

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

cafoster123Author

Level 2

@MarilynG

I was hopeful that this was the fix but unfortunately it was not. I did not have Write access, but neither Write access, nor "All Access" fixed the problem (yes, machine was restarted each time after changes) - I still get the "Not connected to Internet" screen.

Here is what my settings look like