Not an IRS problem SW problem in payment

[andewpajhotmailcom]

I bought a Premier TT SW at Costco, but this time, no CD only contains download instructions. They used Buy Now instead of the Word download, so I paid for the SW again. Do I have to return everything to get this fixed?

[rjs]

If you have a problem with a purchase from Costco, you have to contact Costco about it. You paid Costco, not TurboTax.

[andewpajhotmailcom]

TT picked up my credit card info to bill me. It is not Costco's problem.

[mesquitebean]

Did you get charged by Costco, and then when you tried to download/install, you got charged again but the second time was by TurboTax?    I don't know why it only offered you a "Buy Now" link instead of a "Download" link and charged by TurboTax, but it sounds like you somehow ended up with a duplicate purchase.     Costco won't normally remove a charge for a software download, but TurboTax will.

Phone TurboTax Support and tell them what happened and that you ended up with a duplicate purchase and ask them how they can resolve it.   During filing season they are currently open every day 5 AM to 9 PM Pacific.

FAQ:  What is the TurboTax phone number?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Also, if you haven't been able to download your purchase, ask them for help while you have them on the line.