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chapie
New Member

Nonresident Alien Bought Online Test Filing Services

I am a non-resident alien. I bought federal premier and state tax return online services. It's only after I have made the payment and downloaded the form, I got to know the filed form is 1040 instead of 1040NR. Since I did not have the foreknowledge that TurboTax does not support 1040NR and the information is not presented anywhere on the website, I would like to request a refund for those services. 

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5 Replies
KarenJ
Intuit Alumni

Nonresident Alien Bought Online Test Filing Services

https://ttlc.intuit.com/replies/3301962

Please see the following steps to amend the federal return you prepared in TurboTax:

You will need to complete a nonresident return and print it and attach it to your amended return (1040X)

TurboTax does not support nonresident returns.

However we have a partnership with Sprintax offering a nonresident tax filing solution to our TurboTax customers.

Visit the TurboTax/Sprintax site for more info or to get started.

 You can print out the 2018 1040X on the IRS website.  You should not prepare the amended return in TurboTax.  The links to the 1040X are located below.

You can use the steps here below to amend your 1040 return, after the IRS has accepted your return and you've received a refund (or pay tax due). Once you prepare your amended return,  you will need to mail it in with your 1040NR attached , as amended returns cannot be e-filed. So follow the steps here below to help you fix this situation. 

**Make sure you check the box to show the tax year that you are amending on Form 1040X.

Per IRS page 5 (https://www.irs.gov/pub/irs-pdf/i1040x.pdf:(

To amend Form 1040NR or 1040NR-EZ, or to file the correct return, do the following: 

  • Enter your name, current address, and social security number (SSN) or individual taxpayer identification number (ITIN) on the front of Form 1040X.
  • Don’t enter any other information on page 1. Also, don’t complete Parts I or II on page 2 of Form 1040X.
  • Enter in Part III the reason why you are filing Form 1040X. 
  • Complete a new or corrected return ( Form 1040NR, etc.). 
  • Across the top of the new or corrected return, write “Amended.” 
  • Attach the new or corrected return to the back of Form 1040X.

Form 1040X - https://www.irs.gov/pub/irs-pdf/f1040x.pdf 

Form 1040X Instructions https://www.irs.gov/pub/irs-pdf/i1040x.pdf

Make sure you sign both the amended return and your 1040NR.


chapie
New Member

Nonresident Alien Bought Online Test Filing Services

I chose to file by mail and I haven't mailed it. I am sorry but the answer is not helpful at all.
KarenJ
Intuit Alumni

Nonresident Alien Bought Online Test Filing Services

I apologize.  I now see it is only for the cd/Download version.  
chapie
New Member

Nonresident Alien Bought Online Test Filing Services

Will I get another response then?
KarenJ
Intuit Alumni

Nonresident Alien Bought Online Test Filing Services



To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - <a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>

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