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victorluo
New Member

No response when I clicked "Transmit my returns now"

 
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1 Best answer

Accepted Solutions

No response when I clicked "Transmit my returns now"

Are you using Online TurboTax?  Is the Transmit button not working; i.e., unresponsive?   It's most likely something in the browser that needs to be reset.  

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:
  • First, see if simply refreshing the browser page will solve it.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again
If that doesn't work, see if a different browser (with cookies allowed) will solve it.

View solution in original post

5 Replies

No response when I clicked "Transmit my returns now"

Please try a different browser and see if that resolves the issue.
victorluo
New Member

No response when I clicked "Transmit my returns now"

I have tried both Chrome and IE. They were the same. Urgent!!

No response when I clicked "Transmit my returns now"

TurboTax Support will open in about 4 hours.   Here's how to phone or schedule a call back:

FAQ:  How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>

No response when I clicked "Transmit my returns now"

See the additional info below.

No response when I clicked "Transmit my returns now"

Are you using Online TurboTax?  Is the Transmit button not working; i.e., unresponsive?   It's most likely something in the browser that needs to be reset.  

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:
  • First, see if simply refreshing the browser page will solve it.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again
If that doesn't work, see if a different browser (with cookies allowed) will solve it.

Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
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