Are you using Online TurboTax? Is the Transmit button not working; i.e., unresponsive? It's most likely something in the browser that needs to be reset. It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.Otherwise, here's how to troubleshoot: First, see if simply refreshing the browser page will solve it.If not, then log out and clear your browser Internet cache.Close the browser and reopen it.Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.Log in and try again.If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").Log in with the private window (again making sure cookies are allowed) and try the efile again If that doesn't work, see if a different browser (with cookies allowed) will solve it.

TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

victorluo

Level 2

Solved

No response when I clicked "Transmit my returns now"

Forum|Forum|7 years ago
June 5, 2019
5 replies
31 views

No text available

Best answer by mesquitebean

Are you using Online TurboTax? Is the Transmit button not working; i.e., unresponsive? It's most likely something in the browser that needs to be reset.

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

First, see if simply refreshing the browser page will solve it.
If not, then log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

mesquitebean

Level 15

Please try a different browser and see if that resolves the issue.

victorluoAuthor

Level 2

I have tried both Chrome and IE. They were the same. Urgent!!

mesquitebean

Level 15

TurboTax Support will open in about 4 hours. Here's how to phone or schedule a call back:

FAQ: How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>

mesquitebean

Level 15

See the additional info below.

mesquitebeanAnswer

Level 15

Are you using Online TurboTax? Is the Transmit button not working; i.e., unresponsive? It's most likely something in the browser that needs to be reset.

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

First, see if simply refreshing the browser page will solve it.
If not, then log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again

If that doesn't work, see if a different browser (with cookies allowed) will solve it.