If your refund was not sufficient to cover your TurboTax fees or your refund has been delayed longer than 36 days then TurboTax debits your account for your fees. If you are experiencing a financial hardship, you can request deferment of the fees, but you must call us by the Tuesday prior to your debit date. You will find the phone number to call and an explanation of this process in the TurboTax FAQ Why was my bank account auto-debited for TurboTax fees?
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