new problem importing from Morgan Stanley

[tapaculo]

I have been importing tax forms (1099-B etc.) and records from Morgan Stanley (MS) for many years. For 2021 taxes I am able to connect from TurboTax Premier to the MSWeb site, and the import process seems to complete... but there is no data. I have looked on the MS Website and the forms are available. I have tried this import from several of the income topics: Investment Income (1099-B etc.), 1099-DIV, 1099-INC, etc.

At some point  I am shown a screen I haven't seen in the past, below.

When I enter "Morgan Stanley" and the account number, it accepts that, as shown:

But when I click Continue, it goes back to the previous screen, with the fields blank , and I can't proceed. 

Theoretically I could enter all the information manually, but that would be horrendous, scores of lines on individual sales for Form 8949, etc.  TurboTax doesn't seem to allow us to communicate with technical support staff, or am I missing something? Any advice would be greatly appreciated. 

[fanfare · Accepted solution]

So early in tax season, the Import may not be 100% available everywhere yet.

---

As an active investor, be aware that your category Box A or Box D sales without adjustments do not require Form 8949, so there is no reason to import or key in those transactions.
Instead use the "enter a summary" option to put your numbers on Schedule D Line 1a or Line 8a.
--
If you have wash sales, it gets more complicated since those adjusted transactions have to be itemized on Form 8949 and the summary totals adjusted accordingly.

Enter the wash sales on Form 8949, then use the subtotal results on the bottom of that form (Line 2) to know how much to subtract which gives you the Schedule D line 1a totals. Be sure to NOT check the adjustments box in the summary window.

[Mike9241]

contact MS.  i also have had troubles at various times in the past importing from brokers.  most have a department that can help with your issue if it's not a Turbotax app issue.

[Van1]

It is now Feburary 19, 2023. I have the same issue.

My Turbo Tax Case number is: [phone number removed]
Morgan Stanley Wealth Management says, my credentials are good and that my account is enabled for third party import (via Turbo Tax). I have tried bogus credential and verified credentials. Either set of credential yields that same respose from Turbo Tax:
 

For the basic user, having to fill in actual tax forms via Turbo Tax is not acceptable when you have a complex financial relationship with a broker.  Cost Basis, cover ed vs non-covered cost sis, taxed and tax exempt interest, exchanges. Since the basic person is not a tax consultant we are not qualified to do this. That is why we use Turbo Tax. Right now, I cannot trust Turbo Tax or my self to file my return without the import process. I have been using Turbo Tax since 1995. I have imported documents from Morgan Stanley for each of the past years.

What is Turbo Tax offering users that cannot import? A resolution... Not so far. A refund at least if not?

[maxie1231]

see my post here from yesterday--- you are not the only one and I hope TT solves it rapidly:

maxie1231
Level 1
posted
yesterday
last updated ‎February 18, 2023 4:14 PM
Morgan Stanley

Cannot import from Morgan Stanley wealth management-have been able to so for the past several years but not today ( Feb 18,2023). The info is on the MS site so I can enter manually but I get a popup saying TT can't import. Why? Morgan Stanley says it's a TT issue as the person I spoke with said that others have also called about the same problem.
When will it be fixed or is there a work around

[maxie1231]

also how did you " my account is enabled for third party import (via Turbo Tax)" ----  I don't recall ever having to do this in the past.

[Van1]

RE: Morgan Stanley Account (mssb.com) Enable Third Party Access

This is a setting under your Profile->Security settings after you log into our Morgan Stanley account.

[JTP17]

I am also a turbo tax user and have imported from MSW in the past with no issues, but this year experienced the same Unsuccessful Import message.  I contacted MSW and they reviewed my account and said all the data is there and set up for third party import.  MSW believes it's a turbo tax software issue.  As you have mentioned we are not tax experts, and I also don't feel comfortable entering the pages of information I received from MSW via mail.  I hope turbo tax comes up with a fix or I will have to ask for a refund for their software and hire a tax accountant.

[tapaculo]

Note that this topic started with a problem I had last year. As I recall, there must have been something in error on the Morgan Stanley data export, as the problem went away shortly afterwards, after presumably they made some changes. I have not yet tried to import their data this year.

[maxie1231]

Thanks ---- I didn't do this for past years--but will try and see if it makes any difference

[anthonycg]

March 4th, I have the same problem when trying to do my taxes. Third party access is enabled!! I also tried on one of my children's accounts and same problem.  Fix this Intuit!!!!!

[jm831]

Check your firewall. 

[anthonycg]

Thanks but it didn t work. I still get the same message shown in the string above that there is mo tax info available for download.

[maxie1231]

I hope it gets solved for you. As I posted on Feb 18, I had the same problem, and not changing anything,on Feb 21, I was able to download. I didn't change anything. So, perhaps, just try again

[anthonycg]

Thanks I just tried again, a day later, and it worked. Odd.