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henderson2353
Level 1
June 2, 2023
Question

New Chase connection update

  • June 2, 2023
  • 4 replies
  • 72 views

This morning Mint offered to update my connection to my Chase accounts. However, upon completion of the update Mint no longer lists my auto loan under Loans. How do I reconnection my Chase auto loan?

 

4 replies

rjs
Level 15
rjsLevel 15
Level 15
June 2, 2023

This is the TurboTax community. Go to the following link for Mint support.


Welcome to Mint Support


Also see the following for chat support for Mint.


How do I contact support?

 

Klillig
Level 2
July 12, 2023

the mint support page you are referencing directs people back to this page when searching for this issue.  I am having the same issue with several credit accounts and a bank account from chase disappearing.  I try to switch them to "active" and they are automatically turned back into "inactive".  @rjs 

    DeborahL
    Level 2
    June 3, 2023

    Hi, I had the same issue with a different bank. I'm not sure if you have tried the below, but it worked for me.

    -Go to Settings,

    -Click on the little gear icon on the top right corner in the square of the financial institution that will not connect.

    -Click Refresh.

     

    I hope that helps.

    DL

    rlmiller999
    Level 2
    July 16, 2023

    Same for me, I am trying the manual refresh method but I use the PC version and don't even see the account anymore?

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