Need to update cell phone number

---

@KellyThurber wrote:

I'm no able to sign in because of the two step verification and my phone number has been changed.

---

See if you can get in using this Account Recovery tool.   Do not run the tool on your phone number, since you no longer have it.   Instead run it on any email addresses you can still access.    If still no luck after that, I've also left info below on a "Try Something Else" method.

Once you get in, be sure to go to the Intuit Account settings and update the phone number, two-step security settings, etc.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.   Since you no longer have the same phone number, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

@Nate78

You can edit your account information by following the steps in the Help Article here.   

For your safety, please make sure you are not posting personal information on this public forum.