You appear to be using Live Deluxe. That Live feature is available
during business hours. 8AM-5PM Pacific (11AM-8PM Eastern), Monday-Friday.
The
Live portion of your product allows you to contact an expert for Live
tax help and return preparation help from a CPA/EA tax pro. It also
includes a final review of your return, which they will sign, and continued tax help/advice during the year.
Live Deluxe is currently 119.99 for a Federal return and 44.99
for a state return. If you choose to pay the fees out of the Federal
refund, there is an additional 39.99 service fee (44.99 for California
filers.)
Here's more info on using the Live feature of your product:
FAQ: What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live
FAQ: How do I connect with a tax expert in TurboTax Live?
FAQ: How do I schedule my review using TurboTax Live?
Or
if you want general Customer Support (hours 5AM-5PM Pacific; 8AM-8PM
Eastern), you can use the form at the link below to schedule a call
back, or it may provide a number.
Where the form asks what
product you are using, be sure in the dropdown menu to indicate
"Online". And for Which Edition indicate "LIVE" in the dropdown menu.
https://support.turbotax.intuit.com/contact
