Need to download prior years (2023) software.

[tangerine3030]

I've been at this 4 hours now, and am really upset and frustrated.

I purchased turbotax 2023 at Costco in 2024.  

Now I am trying to use it, and so far its been frustrating and impossible.

This is what I have done:  about 2 weeks ago somehow I was able to contact a live person.  After an hour that person,  unable to help, transferred me to a supervisor.  She was supposed to call me back the next day but either I missed the call or she didn't call.

today, I cannot even get a live person.  When the automatic person (when I call on the telephone) asks if I need help downloading a prior years software, ( which is the case,) and I repeat her words exactly since that's what I need, yet she only talks about amending a return options.  Later when she asked for my email and I gave it to her, she repeated it back and it was incorrect.  She asked if it was correct, and when I said NO, she continued on as if it was correct.  THIS IS IDIOTIC!!!! I called three times, and each time the same thing.  I go online under my account or not under my account, and cannot find any way to speak to a live agent, on phone or by chat.  I cannot find any way to resolve my issue with community forum info, although others have had similar problems.  

[cv_MN]

You can find the Turbotax software download for 2023 by going to the following URL:

          https://turbotax.intuit.com/personal-taxes/past-years-products/

At the top of that page, there is a box that says: "If you’ve already purchased a previous year’s Desktop tax software you can access it here."  The "access it here" text is a link to the download page if you have already purchased the software.  If you haven't already purchased that year's version, you can do so with the links at the bottom of the page.

[cv_MN]

OK - this site is messing with the link in the earlier answer, so here is how I found it.

1.  Go to the Intuit Turbotax page:   turbotax.intuit.com

2.  In the header of that page, select the "File your taxes" option which will open a list of choices.

3.  From the list of choices, select "File your taxes for a prior year."

That should open the page letting you find earlier versions of the software.