Need help

Forum|Forum|6 years ago
March 25, 2020
1 reply
0 views

My return was accepted on jan 27 i got a letter from state saying they think someone stole my identity so the need to further review my case on day 20 i receive my state federal sent me a letter say they need 60 days to review my case i have still yet to get my refund what help does the turbo tax give the irs has no live help right now

DoninGA

Level 15

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

You will need to contact the IRS for the status of your tax refund -

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.