Need another solution for error 567809

Forum|Forum|7 years ago
June 3, 2019
4 replies
11 views

There are 3 posted solutions to this error. The first appears to be the case but why? The second and third are clearly not the problem.

1. The file may be corrupted:

2. The location you are saving to has either moved, does not exist, or is corrupted:

3. You may not have Read/Write access privileges to the location you are attempting to save to:

I downloaded my Fidelity Investments 1099s and then my spouse's. At that point, TurboTax unexpectedly shutdown. I reopened the file and saw that none of the downloaded data was saved. I was not offered a recovered file. I repeated the process changing the order of the downloads and saving midway through. That seemed to work until I tried to save the file and got this error. I tried a Save As with the same result. I started over, now for the third time, with the same result. What do I try next?

TurboTax Premier Windows

benjmsher

Level 2

i got the same error on 21 feb. i had a lot of forms / pages open for manually entering data. i closed all forms. i saved to a new location successfully. then i did a save as back to the prior location, and that worked too. i closed ttax. later i will reopen and check for errors.

related is a lot of crashing / freezing. this made me alter my habits and do manual saves after every 3 or 4 entries of data. ttax really needs to upgrade it's platform to do auto saving after every entry. maybe that's why they want users to move to the online platform vs people like myself who prefer to have the CD for longterm storage / reuse.

roberth446

Level 2

I am having the same issue. imported 1099 from ammeritade and it won't save the file. and shuts down.

this has never happened in previous years

any idea

bob

jlebasAuthor

Level 3

Bob, I was able to get through to TurboTax help. The agent asked me to copy the file to a new location and attempt the download again. I was dubious but did that while she was looking for other potential solutions. And, it resolved the problem! I cannot understand why it did but am glad to be able to move forward.

CheriS

Level 6

https://ttlc.intuit.com/replies/7238008

marcschare

Level 2

There are dozens of similar comments in these chat rooms. I spoke with an Intuit Customer Service Supervisor and I came away from the conversation with very little faith that Intuit believes this is a real problem. It's really hard to believe. Hundreds of people are losing thousands of hours of work and the customer service rep told me that the solution was simple - just start your return again. Google on Turbotax and 567809 and you'll see the frustration out there. You are not alone.

eric_l

Level 5

It's March 22, 2020, and I am trying to do my 2019 tax return. I successfully imported 1099-DIV, 1099-INT, and 1099-B transactions from one brokerage firm. The imported data looks accurate & matches the paper documents provided by the firm. So, I tried to save my TurboTax file before moving ahead. BUT...

REPEATED FAILURES pop up showing Error 567809. Clicking on the "Click for Solution" link takes me to a useless TTax web page that says: "We're sorry. The page you requested could not be found." Aarrggh!

It's been a year or more ... and this STILL is not fixed?