My W2 is imported automatically but I cannot send my final transcripts. It keeps notifying me to delete and restart. I've restarted multiple times and get the same error.

clintowens · ‎January 28, 2020

AkinaLO · ‎January 28, 2020

You may need to clear your cache and delete your cookies. Also, try refreshing your browser.

Then try logging out and logging back into TurboTax. You can also try using a different browser.

The following FAQs will show you how to clear your cache and delete your cookies.

This link will show you how to delete your cookies.

This link will help you clear your cache.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

clintowens · ‎January 30, 2020

This still isn't working.

On top of following these steps and the recommended steps by turbotax, I have restarted the entire return twice and still receive the same error.

Thank you for helping us improve the TurboTax Community!