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clintowens
Returning Member

My W2 is imported automatically but I cannot send my final transcripts. It keeps notifying me to delete and restart. I've restarted multiple times and get the same error.

 
2 Replies
AkinaLO
Intuit Alumni

My W2 is imported automatically but I cannot send my final transcripts. It keeps notifying me to delete and restart. I've restarted multiple times and get the same error.

You may need to clear your cache and delete your cookies. Also, try refreshing your browser.

Then try logging out and logging back into TurboTax. You can also try using a different browser.

 

The following FAQs will show you how to clear your cache and delete your cookies.

   

This link will show you how to delete your cookies.  

 

This link will help you clear your cache.    

How to clear your cache - Community   

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clintowens
Returning Member

My W2 is imported automatically but I cannot send my final transcripts. It keeps notifying me to delete and restart. I've restarted multiple times and get the same error.

This still isn't working.

 

On top of following these steps and the recommended steps by turbotax, I have restarted the entire return twice and still receive the same error.

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