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jacqbrian
New Member

My university's zip code was added last year. Turbo tax does not recognize the new zip code and will not let me e-file. What can I do to fix this?

How can new zip codes be added to Turbo Tax?
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1 Reply

My university's zip code was added last year. Turbo tax does not recognize the new zip code and will not let me e-file. What can I do to fix this?

@ jacqbrian 

It may not be the zip code that's the problem.

TurboTax can say there's an "invalid zip code for electronic filing" even if the zip code is correct, but there's something else wrong with the address.

 

The zip code should be in the format nnnnn or nnnnn-nnnn.

 

Check to be sure the city is spelled correctly and the two-digit state abbreviation is correct.  Some states are very similar like Alaska (AK), Alabama (AL), Arizona (AZ), Arkansas (AR), etc. and are easy to mistype.

 

Try leaving out punctuation in the address, such as:

123 N St Marys Ave   instead of 123 N. St. Mary's Ave.

 

Check with this USPS tool to see the official address styling for your address:

https://tools.usps.com/go/ZipLookupAction_input

 

If you still can't solve it after all that, then you'll likely need to speak to TurboTax Support.  Here's how to get a phone number:

https://support.turbotax.intuit.com/contact/

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