My TurboTax discount is supposed to be 20% but is less than that

[Tax102]

I have clicked through to the website for TurboTax online and it is giving me a discount, but it is not 20%, which is what the Fidelity splash page promises "save 20% however you choose to file."

But TurboTax wants to charge me $107.10 for TurboTax Premium, said to be a discount off of $129.  But that is not 20% off.

And the start page says TurboTax tops out at $119, not $129. And says the discounted fee should be $95.20.

I have tried logging out and deleted cookies and returning. Any other help?

[VolvoGirl]

Could be sales tax on the $95.

[Tax102]

Nope, sales taxes added on top of that.

I suspect the Fidelity offer is really "up to 20%," not a full 20%, but then it should say that. And dunno why it starts out saying TT Premier full price is $119 and then later claims it's really $129.

[Affordabletaxes2021]

You need to access TurboTax on Fidelity to get the discount.

[Tax102]

I did that, and TT says it is giving me a discount.

But what it is giving me is not the promised 20%, and it jacks up the price of TT from $119 to $129 before applying the 17% or so discount.

[Tax102]

TT does show a discount, but it's not 20%, and it's a discount off a higher-than-advertised price of $129:

[Tax102]

Here's what TT greeted me with after clicking on the link at Fidelity: A top price of $119 and a true 20% discount. But it's not offering that when it comes time to pay. Not a huge deal, just a disappointing hassle.

[tax9502]

I am having the same issue. I tried calling customer service but the agent was stuck on the point that a discount has already been applies so that's it, and refused to acknowledge that the discount level should be higher. Any solutions or alternatives. Feels like a rip-off #2 after their 'Free Filing' marketing.

[Tax102]

Yep, I eventually just gave up and paid what it said.

Not the biggest deal in the world, but not right, either. You'd think people who make accounting software would know how to calculate 20% correctly! (And not jack up the earlier listed price too, for that matter.)