my taxes were rejected for e filing due to Joint Occupancy on form 5695. Does anyone know what this is?

[MarilynG1]

Look at the top of your Form 5695 to see if the first box is checked.  If you're using TurboTax Desktop and can open Form 5695, uncheck that box if you're filing as Single, as well as the box you indicate in your screenshot, if it's still checked. 

If you're using TurboTax Online, close the program, clear your Cache and Cookies, and return to the Home Energy Credit section.  After indicating that you made energy improvements, you'll see a question asking about 'living arrangements'.  Make sure you didn't indicate you shared the home with anyone else.

This may resolve your issue and allow you to Efile without error.  If not, you'll have to wait until the IRS resolves this issue. 

@Laurakayrn  

[Twigbranch]

I tried to clear cache and cookies and log back in and I still have same error of the joint occupancy on 5695. My husband and I are married and filing jointly. Is there a way to get it to efile? We already have missed the end of Feb price discount due to no fault of ours due to this. How can we fix it or are we sol until mid month when things are fixed?

[Ender1]

The IRS website now lists this as not being resolved until 3/23/2025 

[LeticiaF1]

This return can't currently be processed for e-filing due to Joint Occupancy on Form 5695. ‌This is due to a processing error that will be corrected on March 27, 2025. On or after March 27, 2025 open the rejected return, review it for errors, and resubmit the return for electronic filing. If you don't want to wait until March 17, you may print the return and file it by mail.

Known issues and solutions | Internal Revenue Service

@Twigbranch