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My state efile fee has been paid and acknowledged by Turbo Tax but the screen says payment not made. How do I move on to efile?

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My state efile fee has been paid and acknowledged by Turbo Tax but the screen says payment not made. How do I move on to efile?

If you're using TurboTax Online, close the program, clear your Cache and Cookies and return to the FILE section and step through to Efile.

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