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Level 2
May 17, 2021
Question

My return

  • May 17, 2021
  • 1 reply
  • 1 view

Hi! My name is Nicole Johnston. I filed my taxes, and it is a basic return, Any charge should have been taken from my return, not any other account. I already spoke to someone about this. I do not authorize any withdrawal. I would appreciate a response to my question. Thanks 

1 reply

VolvoGirl
Level 15
May 17, 2021

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.

Nic18Author
Level 2
May 17, 2021

I didn’t agree to anything except it to be taken from my return