My return was filed on 06/09/21

Forum|Forum|4 years ago
September 2, 2021
9 replies
41 views

To this day (09/02/21) I still have not received my refund. 😢 Using the Where’s My Refund tracker on IRS.gov, the only response I receive is “We cannot provide any information about your refund.” It instructs me to: Verify my filing date, check w my tax preparer/provider, verify I received the e-filed acknowledgment email etc etc. Ive done all the above w no success in collecting any information about my refunds whereabouts. 😖

I’m also concerned about my Child Tax Credit payment. When I initially filed & after following directions inputting all my dependents information etc (TurboTax & the IRS Child Tax Credit Eligibility calculator) All confirmed I qualify for the CTC payment. But when I logged into the CTC Portal & went to manage my payments it tells me on my profile that I am “INELIGIBLE” for the advance payments…?! I am so confused.

😭😖🙎

What is going on?! Where can I go to maybe talk to someone that can help me resolve these issues & answer my questions?

Pls Help! Anyone!

🙏 Thanks in advance xoxo

Not A Product Question

Best answer by VolvoGirl

Are you still waiting for your refund? You are not alone. Millions are still waiting. Turbo Tax only gives you an estimated date. The IRS usually pays most refunds within 21 days. But these are not normal times. This year is taking the IRS longer to send the refunds. There are millions more people filing returns to get the Stimulus payment.

See this news article on Refunds being delayed
https://www.msn.com/en-us/money/personalfinance/where-is-my-damn-irs-tax-refund-new-answers-emerge-as-delays-frustrate-millions/ar-BB1g54Ks?ocid=BingNewsSearch

Only the IRS can tell you. If your return was Accepted then check IRS Where's my refund
https://www.irs.gov/refunds/

When will you get your refund?
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

IRS - Questions about Refunds
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

rjs

Level 15

The OP changed the question after replies were posted.

kalisa720Author

Level 2

@rjs

Hello There, Thank you for your response! ☺️ I’m still waiting on my refund, but from your answers I can kinda understand why it’s taking a little bit longer for payments to roll out. Also, I tried to use the Where’s My Refund tracker on IRS.gov with the end result always the same page stating “We cannot provide any information about your refund.” Then instructing me to: Verify my filing date, check w my tax preparer/provider, verify I received the e-filed acknowledgment email etc etc. Ive done all the above w no success in collecting any information about my refunds whereabouts. 😔

I’m also concerned about my Child Tax Credit payment. When I initially filed & after inputting all my dependents information (TurboTax & the IRS Child Tax Credit Eligibility calculator) All had confirmed I qualify for the CTC payment. But when I logged into the CTC Portal & went to manage my payments it tells me on my profile that I am “INELIGIBLE” for the advance payments…?! I am so confused.
😭😖🙎

What is going on?! Where can I go to maybe talk to someone that can help me resolve all these issues & answer my questions?

Pls Help! Anyone!

VolvoGirlAnswer

Level 15

Are you still waiting for your refund? You are not alone. Millions are still waiting. Turbo Tax only gives you an estimated date. The IRS usually pays most refunds within 21 days. But these are not normal times. This year is taking the IRS longer to send the refunds. There are millions more people filing returns to get the Stimulus payment.

See this news article on Refunds being delayed
https://www.msn.com/en-us/money/personalfinance/where-is-my-damn-irs-tax-refund-new-answers-emerge-as-delays-frustrate-millions/ar-BB1g54Ks?ocid=BingNewsSearch

Only the IRS can tell you. If your return was Accepted then check IRS Where's my refund
https://www.irs.gov/refunds/

When will you get your refund?
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

IRS - Questions about Refunds
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

kalisa720Author

Level 2

@VolvoGirl

Hello There, Thank you for your response! ☺️ I’m still waiting on my refund, but from your answers I can kinda understand why it’s taking a little bit longer for payments to roll out. Also, I tried to use the Where’s My Refund tracker on IRS.gov with the end result always the same page stating “We cannot provide any information about your refund.” Then instructing me to: Verify my filing date, check w my tax preparer/provider, verify I received the e-filed acknowledgment email etc etc. Ive done all the above w no success in collecting any information about my refunds whereabouts. 😔

I’m also concerned about my Child Tax Credit payment. When I initially filed & after inputting all my dependents information (TurboTax & the IRS Child Tax Credit Eligibility calculator) All had confirmed I qualify for the CTC payment. But when I logged into the CTC Portal & went to manage my payments it tells me on my profile that I am “INELIGIBLE” for the advance payments…?! I am so confused.
😭😖🙎

What is going on?! Where can I go to maybe talk to someone that can help me resolve all these issues & answer my questions?

Pls Help! Anyone! 😔😖😢

Critter-3

Level 15

First until the return is processed the ADVANCE CTC will not be issued so did you successfully efile ?

How did you file--did you efile, or did you choose to print and mail the return? If you filed by mail, then hopefully you physically printed and mailed it to the IRS; TurboTax does not mail it for you.

If you efiled, you should double-check to be sure the return was efiled successfully and accepted. If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.

If the info at the Tax Home confirms it was accepted (or if you mailed the return), you can use the "Where's My Refund" tool at the IRS website below to check on the status of your Federal refund.
https://www.irs.gov/Refunds

NOTE: When using that tool, be sure to enter the correct SSN and filing status. Use only the Federal refund amount, and not any total refund amount that includes a state refund. The amount to use is on your Federal Form 1040, Line 35a.