Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Still need to file? Our experts can get your taxes done right. Get started >
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
endbre1
New Member

My return was 8,000 the service costed $120 but It’s saying 6800 accepted Where is my other $800 going?

 
2 Replies
SweetieJean
Level 15

My return was 8,000 the service costed $120 but It’s saying 6800 accepted Where is my other $800 going?

Federal or State? They come separately.
And $8000 is a very large refund, so it might not be right.
ChristieB
New Member

My return was 8,000 the service costed $120 but It’s saying 6800 accepted Where is my other $800 going?

If the total amount of your refund (both federal and state together) is not what you received, you might have only received just your federal refund or just your state refund. These refunds will arrive in two separate transactions because they are handled by two separate agencies (the IRS and your state tax agency). 

If this amount was for only one refund (federal or state) and the amount was less than what was submitted on your return (after subtracting TurboTax fees), this means that they could have made a change to your return that has impacted your refund, or they could need more information to finish processing part of your refund. Another possibility is that it was partly taken in order to offset a prior debt owed.

In all of the situations above, you will receive a letter explaining exactly what happened, what additional information they might need (if any) and contact information. You could also call the IRS or your state tax agency before receiving this letter, they might be able to access your account and explain what happened. 

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies
v
ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789-_~