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rosie-a-peloquin
Level 1
Feb 18, 2025 8:02 PM UTC
Question

My licence code does not work, keep getting invalid messages.how do I get it to work?

I purchased the 2024 Home& Business program from Costco. Despite multiple attempts and starting downloading again, I continue to get a "Licence code invalid" message. How do i fix this?

    2 replies

    NicolleR1
    Alumni - Intuit
    Feb 18, 2025 8:59 PM UTC

    Since you didn't download the software directly from the TurboTax site, you should contact your retailer directly (Costco). The license code might be inactive or non-functional and they might have to either reimburse you or give you a new TurboTax Program.

    sfletcher
    Level 2
    Mar 19, 2025 1:28 AM UTC

    Did you find a solution to this? I'm having the same problem, purchased from Costco.

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