My federal refund at the top so far is over 9 billion dollars. Something is very wrong. I am on a teacher salary!

[xmasbaby0]

Then you have a decimal problem.   Or you added some zeros.   Go back and check your income entries and watch the decimals.   The decimal and comma are next to each other on your keyboard----you must be hitting the wrong keys.

[paulamaghreb]

Well, you're wrong.  I have only come as far as my W-2 which was uploaded and rechecked.  I only entered two sets of numbers manual which were in the three digits.  This is a Turbo Tax problem and I am not getting the support I need.

[xmasbaby0]

How odd...there have not been any reports that users are getting refunds in the billions on that refund monitor.  Delete your W- 2 and try entering it by hand instead of importing it.   Maybe the import system has gone nuts.

[paulamaghreb]

Thank you.  I've deleted EVERYTHING and the 9 billion dollar refund still appears at the top.  

[xmasbaby0]

Try clearing cache and cookies.  Or try a different browser.

[paulamaghreb]

I have cleared all amounts.  I have cleared cache and cookies.  I have switched browsers and switched computers.  The 9 billion dollar amount is still there.  

[xmasbaby0]

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[paulamaghreb]

When I click on the refund amount, I get the information that I have paid this amount already in taxes, my taxes owed are 0, and my refund is 9 billion dollars.