Solved: My credit card information needed changing. I have done that but I still can't download.
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New Member

My credit card information needed changing. I have done that but I still can't download.

 
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Level 15

My credit card information needed changing. I have done that but I still can't download.

Use this download link to retrieve your purchase:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download


If the download file isn't there, then look to see if you have multiple accounts (User IDs), and if the download might be in another account.  To get a list of your User IDs and recover account access, you can use the tool at the link below.  If you have more than 1 email address, you should run the tool on each one.   Once you know all of your User IDs, then try each one at the download link I provided above.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If you still can't get your download, then here's how to phone Customer Support.  Use the form at this link to be assigned a phone number:

https://support.turbotax.intuit.com/contact/

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4 Replies
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Level 15

My credit card information needed changing. I have done that but I still can't download.

Was that for the Advantage account?  If you didn't change it before Nov 4 then you need to buy it from the regular website here,
<a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/personal-taxes/cd-download/">https://turbotax.intuit.com/personal-taxes/...>
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Level 15

My credit card information needed changing. I have done that but I still can't download.

Was your credit card actually charged after you changed it?
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New Member

My credit card information needed changing. I have done that but I still can't download.

Yes, on Dec 3rd for the full amount of the invoice.
Highlighted
Level 15

My credit card information needed changing. I have done that but I still can't download.

Use this download link to retrieve your purchase:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download


If the download file isn't there, then look to see if you have multiple accounts (User IDs), and if the download might be in another account.  To get a list of your User IDs and recover account access, you can use the tool at the link below.  If you have more than 1 email address, you should run the tool on each one.   Once you know all of your User IDs, then try each one at the download link I provided above.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If you still can't get your download, then here's how to phone Customer Support.  Use the form at this link to be assigned a phone number:

https://support.turbotax.intuit.com/contact/

View solution in original post

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