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ltsjohnson
New Member

My computer freezes when I try to purchase the audit protection.

I can't complete the purchase and file my return!

1 Reply
HeatherPLO
Employee TurboTax Specialist

My computer freezes when I try to purchase the audit protection.

Try this:  Log out of Turbo Tax and close out of the browser window. Clear your cache/cookies by following the steps below.  Open the browser back up, log in and proceed.  This should get you un-stuck.  

To clear cache:

https://ttlc.intuit.com/replies/3302272


To delete cookies:

https://ttlc.intuit.com/replies/3301745

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