Pricing
Support
Discuss
TurboTax.com
Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Your taxes, your way. Get expert help or do it yourself. >> Get started
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Yes No
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 
ltsjohnson
New Member
posted
‎June 4, 2019 10:02 PM
last updated ‎June 04, 2019 10:02 PM

My computer freezes when I try to purchase the audit protection.

I can't complete the purchase and file my return!

0
1
429
Reply
1 Reply
HeatherPLO
Employee TurboTax Specialist
Employee TurboTax Specialist
‎June 4, 2019 10:02 PM

My computer freezes when I try to purchase the audit protection.

Try this:  Log out of Turbo Tax and close out of the browser window. Clear your cache/cookies by following the steps below.  Open the browser back up, log in and proceed.  This should get you un-stuck.  

To clear cache:

https://ttlc.intuit.com/replies/3302272


To delete cookies:

https://ttlc.intuit.com/replies/3301745

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
0
424
Reply

Found what you need?

Start my taxes

Already have an account? Sign In

rating image(4.6/5 | 291,310 reviews)

Related discussions

view all
icon Re: I purchased a Turbo tax cd and license cod...
22
42
icon Re: My return is continually freezing on check...
12
22
icon Re: The Tax Computation Worksheet does not app...
10
2

Top help articles

view all
How do I clear and start over in TurboTax Onli...
TurboTax 2022 Online product guide
How do I find last year's AGI?

Still have questions?

Make a post

Or browse the Forums

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.49m
Members

2.62m
Discussions

Quick links

link icon First Time Here?
link icon Community Do's & Don'ts
link icon Upcoming Events
link icon Ready to file your taxes?

Estimate your tax refund and where you stand

Get Started


Dynamic AdsDynamic Ads
Meet your expertsAll Experts >
LindaS5247
I am an Enrolled Agent. I worked for the I.R.S. for 33 years. I spent my last 11 years at the I.R.S. in Mand...
SharonD007
EA with 18 years of tax experience.
MichaelG81
BBA-Specialization: Accounting, MBA- Specialization: Asset Management, EA
TomK2023
MBA, Enrolled Agent. Been preparing taxes professionally for 10+ years.
JosephS1
Been with Intuit for going on 6 years now. Been part of TTLive, Full Service TTL, was part of Accuracy guaran...
Manage cookies
v