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Level 1
September 27, 2024
Question

My computer crashed after efile, how can I access from another computer

  • September 27, 2024
  • 1 reply
  • 10 views
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1 reply

VolvoGirl
Level 15
September 27, 2024

If you used the Online version you can log into your account from any computer.  But if you used the Desktop installed program your return is only on that computer and any backups you made.  Sorry it would be gone.  You need the .tax2023 file and the program installed on another computer to open it.  

Level 5
October 6, 2024

I also have the same issue. My computer crashed but I have the files saved on my external hard drive, but not the online TT tax program. I am in my Intuit account but can't see how to download it to my new computer. I was somehow able to download it yesterday, but my new computer locked up. I forgot how I did the download. 

Mike9241
Level 15
Level 15
October 6, 2024

log into your account

click on the intuit account link - left side 

the next page will have links to products and billing

click on one of them and you should see your available programs

click on the list or the >

you should now see Turbotax desktop 2023

click on licenses and downloads

you should now see blue links to download federal and states

after downloading install the federal before any states

Mike9241