My 2025 return is completed with software download version, no errors, no updates but transmission won't go through for e file do i start over with online version?

[VolvoGirl]

No do not use the Online version or you will be charged again.   The Online version is different than Desktop.  Did it give a reason why it wouldn't go though?  You might be waiting on some forms to be ready.   Did you go all the way to the end, though the 3 steps and hit the orange Transmit Returns Now button?

Try saving your return and reboot  your computer.  Check for Updates again.  Are you on Windows or Mac?  If you are on Windows try a Manual Update.   And you may need to update the Windows OS and browser.  

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-... 

[marciobrenes12]

This is Bull*** still not getting through tried everything and it still not transmitting the returns,

My returns were rejected and I fixed the issue and now they will not go through.  

what a CROCK

[mesquitebean]

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@ marciobrenes12 wrote:

This is Bull*** still not getting through tried everything and it still not transmitting the returns,

My returns were rejected and I fixed the issue and now they will not go through.  

what a CROCK

---

What error message do you get?   Are you using Online TurboTax or the desktop software?  Are you using Mac or Windows PC?

[marciobrenes12]

there is no error, at first I transmitted my returns successfully 

bu they were rejected due to a form I did not complete, I fixed the error tried eFile again

and it just stalls at TRANSMITTING 

for 4 hours so I just Forced Quit the Program on Mac Tried from my other computer

and I'm getting the exact same issue.

Is Past midnight so April 16 this is not cool at all.

The Program is up to date, I tried 2 different computers, are the servers overwealmed or what is the problem

I transmitted 4 Returns  for family members  Yesterday with no issue

[mesquitebean]

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@marciobrenes12 wrote:

there is no error, at first I transmitted my returns successfully 

bu they were rejected due to a form I did not complete, I fixed the error tried eFile again

and it just stalls at TRANSMITTING 

for 4 hours so I just Forced Quit the Program on Mac Tried from my other computer

and I'm getting the exact same issue.

Is Past midnight so April 16 this is not cool at all.

The Program is up to date, I tried 2 different computers, are the servers overwealmed or what is the problem

I transmitted 4 Returns  for family members  Yesterday with no issue

---

I'm mainly a Windows person--Mac, not so much.  Something in your Internet chain could also create a same problem on 2 computers.   If you're using a VPN, try without.   If you're using wireless, try a wired connection.  Try rebooting all devices in your Internet system--modem, router, computer.   If it doesn't transmit in several minutes, it's not likely to do so.  There's no need to wait 4 hours.   Are you using any unusual router/firewall device?

[mesquitebean]

@ marciobrenes12   wrote:  "Is Past midnight so April 16 this is not cool at all."

If you are getting a Federal refund, there is no penalty for a late Federal return.   Plus since your return rejected a few hours ago before the deadline, you have an additional 5 days (IRS grace period for rejected returns) to solve the issue and resubmit the efile or to postmark a paper return.   So that would also avoid a late-filing penalty.   If you owe taxes due, however, they still had to be paid by April 15 to avoid a late-payment penalty.

[marciobrenes12]

I did 5 returns for family members on the same system , with no issue

• Tried Restarting the computer 
• Tried Restarting the program
• Tried Re installing Turbo Tax
• Got Every Update for Turbo Tax
• There is no VPN activated on my computers 
• It Stalls at Transmitting  
• Most likely too many users trying to submit returns all at once  hence the SLOWNESS and Incompetence by INTUIT.

Since there is no money owed I will patiently wait until tomorrow and try transmitting them again. if not I'll contact Customer service if any exists.

And as a last resort I will MAIL THEM BY THE PAPER OLD SCHOOL WAY.

[mesquitebean]

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@marciobrenes12 wrote:

I did 5 returns for family members on the same system , with no issue

---

Did you efile all 5 of those?   In the desktop software, there is a limit of 5 Federal efiles. 

If you used up all your efiles, then you will indeed have to file by printing, signing, dating, and postal mailing.  It's recommended to use a method with tracking.  The mailing address should print out on the Filing Instructions.

An alternative to USPS is a private delivery service such as FedEx, UPS, etc. which requires a special IRS address used for courier deliveries.  We can tell you more if you want to go that route.

[marciobrenes12]

The last one is the 5th

So if you do over 5 eFILES the program just stalls and craps out?  that is preposterous 

The program should just warn you, (YOU HAVE REACHED THE LIMIT)

and Charge us for the difference (UP SELLING) what intuit loves doing.

[mesquitebean]

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@marciobrenes12 wrote:

The last one is the 5thSo if you do over 5 eFILES the program just stalls and craps out?  that is preposterous 

The program should just warn you, (YOU HAVE REACHED THE LIMIT)

and Charge us for the difference (UP SELLING) what intuit loves doing.

---

You should get a message.  If you really only used 4 (one message you wrote said 4, and in the last one said "5 with no issue", so I assumed you efiled 5.   There are occasional posts from some people who didn't get all of their 5 for some reason, or for whom a rejection counted as 1 of the 5.   You can try in the morning and see what happens.

Otherwise, if you still can't transmit in the morning, here's how you can reach TurboTax Support if you need additional help.   They open at 5AM Pacific.

https://ttlc.intuit.com/turbotax-support/en-us/contact/