Mutates were completely doe wrong by turbo

6 replies
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DoninGA

Level 15

Sorry, your post does make any sense, please explain. "Mutates were completely doe wrong by turbo"

NCperson

Level 15

why do you think your taxes were 'completely' done wrong by Turbo Tax?

understand that this is a 'do it yourself' program where you are responsible for everything that is data entered.

the guarentee will pay penalty and interest, but not the tax itself, if the software created the wrong answer. HOWEVER, if what you data entered created the error, then Turbo Tax doesn't guarentee your data entry.

fanfare

Level 15

somehow, " my taxes' mutated.

Anonymous_

Level 15

@octabiag wrote:
100% guarantee

The following is a link to a TurboTax Help article that addresses how to submit a claim.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turbotax-100-accurate-calculation-100/L88SYklBL_US_en_US?uid=la5lowmo

xmasbaby0

Level 15

TurboTax provides software for you to prepare a "do-it-yourself" tax return. If mistakes were made on your return, tell us what went wrong so we can help you amend your tax return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Carl

Level 11

TTX guarantees the mathematical accuracy of the return, based on the data entered and the selections made by the user. If the user entered the wrong data or made an incorrect selection, that's on the user. However, if there is in fact a mathematical error in the program, you can start the claim filing process by following the guidance at https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-turbotax-100-accurate-expert-approved/L7d3HA9oV_CA_en_CA