Multiple accounts with same email

Forum|Forum|7 years ago
June 2, 2019
2 replies
14 views

I have multiple accounts and i cannot find the account from 2017tax return to get my agi number

TurboTax Deluxe Online

Haley_L

Level 4

You can use these steps to locate all accounts associated with your email:
https://ttlc.intuit.com/replies/3302270

Once you have all accounts, you can refer to these steps to find your AGI:
https://ttlc.intuit.com/replies/3301618

expeditionrider

Level 2

i tried this and the email i received did not provide me with any such list of usernames, etc. i keep being told i have multiple accounts with same email address so i cant access my 2018 return...

sammyz

Level 2

Why does my completed Federal return have zeros for everything? No income information??? Did i forget something? It checked everything and said your ready to print... Any help?

JotikaT2

Employee Tax Expert

It depends.

Make sure you are logged in using the same credentials you used to enter your tax return information in for 2019.

Please see the following link to verify any accounts under your log in credentials to ensure you are using the correct account.

Account recovery if unsure of user ID

Also be sure you have not already electronically filed your return. Please see the following link for instructions to confirm the status of your return. If you have already electronically filed your return, the tax return will be shown as not having any information and could be the reason you are seeing $0.

Checking E-File status

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