Multiple accounts with same email

[matthew-henderso]

I have multiple accounts and i cannot find the account from 2017tax return to get my agi  number

[Haley_L]

You can use these steps to locate all accounts associated with your email:
https://ttlc.intuit.com/replies/3302270

Once you have all accounts, you can refer to these steps to find your AGI:
https://ttlc.intuit.com/replies/3301618

[expeditionrider]

i tried this and the email i received did not provide me with any such list of usernames, etc. i keep being told i have multiple accounts with same email address so i cant access my 2018 return...

[Irene2805]

Please see this TurboTax Help article for assistance:  Forgot your TurboTax Online User ID or password?

You can also call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link:  https://support.turbotax.intuit.com/contact/
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

[sammyz]

Why does my completed Federal return have zeros for everything? No income information??? Did i forget something? It checked everything and said your ready to print... Any help?

[JotikaT2]

It depends.

Make sure you are logged in using the same credentials you used to enter your tax return information in for 2019.

Please see the following link to verify any accounts under your log in credentials to ensure you are using the correct account.

Account recovery if unsure of user ID

Also be sure you have not already electronically filed your return.  Please see the following link for instructions to confirm the status of your return.  If you have already electronically filed your return, the tax return will be shown as not having any information and could be the reason you are seeing $0.

Checking E-File status