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J
john-G
Level 2
June 1, 2019
Question

MSI install exception occurred. MSI Error code 1334. TT Basic 18 is installed but can't save any activity?

  • June 1, 2019
  • 8 replies
  • 15 views
On WIN 10 dektop

    8 replies

    Carl
    Level 11
    CarlLevel 11
    Level 11
    June 1, 2019
    What error are you getting when you try to save? "File not found" maybe?
    J
    john-GAuthor
    Level 2
    June 1, 2019
    "Trouble saving file to this location. Try unplugging device or choose diff. device or harddrive. Error code 1334.  TTis installed on C: drive of desk top
      Carl
      Level 11
      CarlLevel 11
      Level 11
      June 1, 2019
      Where are you trying to save it to? The default location of the Documents/TurboTax directory? If so, can you save it to your desktop? This won't be permanent. But just test it to see if you can save to any location other than the default location of the documents/turbotax directory.
      J
      john-GAuthor
      Level 2
      June 1, 2019
      using TT built-in file save command which should be taking it to Documents/TT folder on C drive. get same error when closing TT
      J
      john-GAuthor
      Level 2
      June 1, 2019
      can't save to desktop using TT file "save as" feature.   error msg says File not found
      J
      john-GAuthor
      Level 2
      June 1, 2019
      Thanks Carl. Problem fixed.  Issue was controlled folder feature in Windows Security
      Carl
      Level 11
      CarlLevel 11
      Level 11
      June 1, 2019

      https://ttlc.intuit.com/replies/7191729

      T
      ToddL99
      Level 13
      March 22, 2021

      Please clarify - are you encountering a problem with using TurboTax files from this year (2020) or a prior year?

      C
      christophercosper
      Level 2
      March 18, 2021

      can I now use my downloaded turbo tax files?

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