Missing order/receipt details

[bigjfitz78]

How can an account reject a deposit? I get direct deposit every week from my work. This don't make sense!!!

[PeachyDuchess]

This is what we are referring to when attempting to look up Order Details since the Path/Transcripts updated

Order Details

[Gardensgrow412]

Same happening with me as well. Kept calling they would say oh it’s being mailed , then they said we can’t see any of your info , then I was told it will be deposited on Monday so I don’t know what to believe and no one can confirm anything for me 

[Upsi]

Same for US as well . I know we had fees. Glad I saved information. 89 plus tax is like 93 taken out of refund. This is very weird and suspicious . Sbgt is saying no account found. Asking TY people well if I don’t have an account with them how are you all getting your fees. Very weird 

[MarilynG1]

Once you have Efiled your returns, TurboTax has no knowledge of what is happening with it.  It's best to track the progress of your return/refund on the IRS site Where's My Refund?, not using an IRS transcript. 

If you claimed certain credits on your return (like Earned Income, Child Tax), the IRS delayed those returns, not TurboTax.  Here's more info in Why is my Refund Delayed?

@mmiley 

[Gardensgrow412]

I have and it was sent to the bank on 2/19 TurboTax confirmed that but I just spoke with someone from sbtpg and they said they do no have my return 

[Ray0910]

Yeah that's not right I can't wait for a paper check I have bills and they did not say that in the contract so legal actions will definitely be taken 

[Rhabu693]

It's at cross river bank guys

[Rhabu693]

Cross river bank

[Rhabu693]

It's in cross river bank. Don't bother calling. But it's coming

[Gardensgrow412]

I sure hope so 

[mmiley]

Yes Lets give it until the Ddd and see what happens  me and some other ddd are 2/24 so ill def give an update! I will say this when i asked a gentleman what happened to my reciept/order info he mentioned due to orig order cancelled it kicked the info regarding the payment for my tt order off but does reflect completed and emailed me a copy of the reciept unless they tell you your deposit has to be sent via mail by notification it will be sent to your bank on the deposit date.. and in good faith im going to stand by that praying every second of each passing day lol.! 

[Gardensgrow412]

Absolutely I second this! I said I will give it until 9/11am tomorrow . The rep I spoke to last said I could even see it as early as midnight to 4am so I hope he was accurate 

[sbusby0615]

Were you able to pull it back up after this happened? Or did you receive your deposit? I have DDD 2/26 with chime, fees taken out, no advance, 5 days couldn’t be expedited so they “refunded” it, and every since I filed 1/22 I could check it, up until JUST now it stopped letting me and said no orders/transactions

[mmiley]

Not yet my ddd is tomorrow so we shall see but i have the payment complete receipt but was adv it could take awhile until it reflect bk i would adv requesting it via email. But keeping the faith i comes tomorrow