Missing IP PIN number

Forum|Forum|6 years ago
February 7, 2020
4 replies
11 views

I am trying to file online; however, my return gets rejected saying I need an IP PIN number. I never got a letter. I tried to go online (several times) to get an account setup to access it but each time my account gets locked for "security reasons." So, I try calling them...and each time I get a recording saying "They are extremely busy and to call back." After calling several times at different times of the day and getting the same recording, I am now at a loss what to do. Any suggestions would be greatly appreciated!

LeonardS

Level 14

To verify your identity for e-filing will use last year's adjusted gross income (AGI) as your PIN.

If you do not have a copy of your 2018 tax return you can get one from TurboTax it will have your AGI. Follow thee steps to get a copy of your prior-year tax return.

Select Documents from the navigation when it appears.
Use the drop-down menu at the top of the screen to choose the tax year you want and then select Download PDF.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Anonymous

I tried using my AGI from my 2018 tax return and it still rejected.

DoninGA

Level 15

@1113512 wrote:

I tried using my AGI from my 2018 tax return and it still rejected.

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

lolbella

Level 2

I never ask for a pin I keep geeting rejected im mad

Opus 17

Level 15

An IP PIN (6 digits, very restricted) is different from the e-filing PIN (5 digits, can substitute your AGI). @lolbella which kind of PIN are you having a problem with?

@1113512 has your situation been resolved? It appears the previous responses were directed at the 5 digit e-file PIN problem and not the 6 digit IP PIN problem.