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mnsrin01
Level 1
Apr 10, 2023 8:39 PM UTC
Question

missing email Error while trying to File

Get the below error. I have followed the instructions in the support page but still keep getting this same error:

 

We need more information for your order

Before you can finish placing your order, you'll need to complete your personal information.
Go back to the My Info section, add your missing information (or fix what's incorrect), and then come back and complete your order.
What information am I missing?
  • email

    4 replies

    sdiazroa
    Level 2
    Apr 10, 2023 8:48 PM UTC

    I am also experiencing this error! when I click on "Go to My Info" there is no place there for me to enter my email address. I went to my account information and made sure my email address was listed there and it was. 

    SForrestLO
    SForrestLO
    Level 11
    Apr 11, 2023 3:46 PM UTC

    This is a known issue. Please see this Turbo Tax help article for more information.

    Why am I being asked for my email before I can checkout?
     

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Charles1485
    Level 2
    Feb 21, 2024 1:02 AM UTC

    This does not help! I have tried it several times. I’ve been on the phone with support for 30 minutes and they have no answer.

    CatinaT1
    CatinaT1
    Alumni - Intuit
    Feb 23, 2024 5:00 PM UTC

    You are posting on an old thread. We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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