Military Free Filing

[SWTL9]

Every year I have a hard time filing for free. We meet the requirement of E1 - E5 using the deluxe version. But the discount doesn't apply automatically. And when I get someone on the phone the call always "drops". Is there an easier way to try to get the discount to apply to our return? I am in the middle of trying to get ahold of someone at turbotax again. 

[DawnC]

Enlisted and Active Duty:   As long as you have a w-2 from DFAS entered in TurboTax and your rank is entered as E-1 - E-5 in the My Info section (see below), TurboTax will automatically apply the discount.   Military Promo - Thank you for your service!

[SWTL9]

We entered both of these fields. We have tried deleting them and re-entering them. As well as starting over. But it is not automatically applying the military discount  😅

[PaulaM]

Try logging out, clearing cache and cookies then try again for the discount.

[SWTL9]

Ok so Jordan from TurboTax was able to help me get this resolved. 

In case anyone else has the same issue: she had me go to wages and income and delete the W2, then go to my info and remove active duty and save. Then re-enter everything. We did a screen share as she walked me through these steps, I am not sure if that made a difference because it did not work for me when I did it myself. She said unfortunately I will just need to call again next year if it happens again because it could just be a glitch. 

Thanks 😊