Message "Returns that do not have an SSN or EIN for each dependent care provider are not eligible for electronic filing." except I do not have any dependent care listed?

[mattnjenn05]

I selected "No" for the child care option, but I am receiving this message and can not file my state electronically.

[SaltyMike1]

Seems many of us are getting this message. . . check your federal returns under "forms" and look for a 2441 form.  I had it for "dependent care" even though I have no dependents, provider no dependent care, or anything.  I'm filing in KY.  I did delete the form, then deleting my KY return entirely and redid it.  But still get same error.  Turbotax has a problem here. 

[Opus 17]

Do you have an amount in box 10 of your W-2?

[SaltyMike1]

No, but good thinking!  Thanks

[mattnjenn05]

No, I do not.

[scottwku02]

I am recieving the same error filing state return in KY.  Is there a work around for this issue?

[Opus 17]

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@scottwku02 wrote:

I am recieving the same error filing state return in KY.  Is there a work around for this issue?

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We think it is a program bug created if you run the entire interview (instead of skipping sections).  When the program asks "did you pay for care" it creates a blank form 2441 and does not delete it when it should.

You should be able to delete form 2441 and re-send your return.

For Turbotax online:

1. Open or continue your return in TurboTax.
2. In the left menu, select Tax Tools and then Tools.
3. In the pop-up window Tool Center, choose Delete a form.
4. Select Delete next to the form/schedule/worksheet in the list and follow the instructions.

For Turbotax CD or download version on your computer:

https://ttlc.intuit.com/community/forms/help/how-do-i-delete-a-tax-form-in-the-turbotax-cd-download-...

[SaltyMike1]

No - this doesn't work.  I've completely deleted 2441 from federal, confirmed that it doesnt rebuild, checked my W2 in box 10 for nothing - both mine and my wife's.  Then I completely deleted the KY return, then restarted Turbotax, then confirmed no 2441 form, then ran KY again, got to end.  SAME ERROR - WILL NOT LET ME FILE DUE TO DEPENDENT CARE ISSUE.  Please get this fixed.  I have a large refund this year that I need ASAP.

[scottwku02]

I have also deleted the 2441 form and still unable to get past the error.  

[Opus 17]

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@SaltyMike1 wrote:

No - this doesn't work.  I've completely deleted 2441 from federal, confirmed that it doesnt rebuild, checked my W2 in box 10 for nothing - both mine and my wife's.  Then I completely deleted the KY return, then restarted Turbotax, then confirmed no 2441 form, then ran KY again, got to end.  SAME ERROR - WILL NOT LET ME FILE DUE TO DEPENDENT CARE ISSUE.  Please get this fixed.  I have a large refund this year that I need ASAP.

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Are you rejected both from Federal and KY state e-filing, or did the Federal e-file go through?  If you delete form 2441, then the federal should go through at least.

KY calculates the credit on form 2441-K in the Kentucky state module.  (Most states don't do this.). Try deleting both the Federal form 2441 and the Kentucky form 2441-K.  If you can't access the state forms to delete them, call customer support and ask them to delete the state form 2441-K. 

[SaltyMike1]

There is no 2441-K form listed anywhere within my KY return forms.  As I said earlier, I had deleted the Federal 2441 form, then completely deleted the entire KY 740 return.  I then started the state return from scratch.  Since it doesn't see a federal 2441 form it didn't create a 2441 form.  I think several users have already chimed in that deleting the 2441 form in federal doesnt work and neither does confirming box 10 in w2 being 0 or blank.  Turbotax has a technical problem here and I hope they get it fixed quickly. 

[TBL-1]

I am having the same problem with my KY return.  Is TurboTax working on a fix for this?

[AmyC]

Yes. We have confirmed the issue with Investigation-16436.