Message not connected to internet

[tre15]

Installation stalled with message Not connected to internet

Disabled Defender - still got message

Disabled Webroot security software - still got message

[drstop]

I'm having the same issue , stuck on trying to activate "Home and Business"   getting error when "You're not connected to the internet. "   

[BLong53]

I'm having the same issue.  TurboTax was connected to the Intenret when I first installed and activated it.  Today I alllowed it to install an update and now I get the "not connected to the Internet" message even though I have explicitly allowed TurboTax through the Windows Defender Firewall.   How do we resolve this issue???

[BLong53]

I just found the answer in another thread - you must run TurboTax "As an administrator".  Right click the TurboTax icon on your desktop or start menu and choose "Run as an administrator".  Enter your WIndows Administrator password or PIN and TurboTax should start (it did for me). 

[RAM8]

Tried it but it didn't work for me. 

[BLong53]

Did you first explicitly allow TurboTax through your firewall, then run as an administrator?

[terry581]

Doesn't work..still cant' get past the no internet issue

[mccaffrj]

I tried to run as administrator also and it did not work for me either.  I allowed Turbo Tax app in Windows Defender Firewall.  I am also running McAfee protection.  ??? help

[RM999]

Same issue here across multiple machines

[mccaffrj]

Yes.  I allowed Turbo Tax through Control Panel/Windows Defender Firewall then ran as administrator and got same message not connected to internet.

[justinb12]

Same issue, multiple computers and multiple networks tried. Can't activate this garbage

[HWKY]

I am having this same problem with TT Deluxe for Desktop on Windows 10.  I have deleted cookies, restarted my modem and router, turned off virus protection and firewall, and run as administrator.  Everything I could find on the internet and these boards to try, separately and together, I've tried.  Still can't get into it.  I should have just spent the extra money and used the internet version. 

Any answers?  Is there not a tech support number to call?

[limasawa]

Same for me on Deluxe Federal and State 2024.  Ran as administrator, ran normally.  No can do.  Same message - not connected to internet.  Internet works great for all browsers.  Intuit, please fix this.

[ErikR1]

Same problem here too. Tried disabling the firewall; running as administrator; and all the other suggestions made. Removing and reinstalling the software changes nothing. Really frustrating. I'm on the internet right now. I'm having no problem accessing the internet with prior versions of Turbotax Home and Biz. 

[Linda1956]

I have been trying to install a download (no cd this year!) of Turbotax 2024 for three hours.  It keeps telling me I am not connected to the internet, but obviously that isn't true.  It also references the Windows Defender, but there are no blocked apps.  I want the cd install back--that took five minutes.