Max Benefits

[abehrens]

I did not want MAX but have already processed by return. Now I am told I cannot get a refund. 

What the beginning screen nor the other screens asking if you want Max is that it is tied to a 

identity theft service that is outside of Turbo Tax. I did not pay for a service to link my take information to 

an outside service for anything.  What agency can I complain to?   I called intuit customer service who said no refund and gave me the number to the identity service. Called them. They do not have an account for me. 

So what is the disclaimer for on the "Sign up" for your Max Benefits stating your information is going to be shared. 

[MonikaK1]

If you changed your mind about MAX, you can remove it as long as you haven't already paid for it. See this help article for more information.

Please see this help article for more information about the benefits you receive with MAX including a link to the Membership Agreement with more details about the services, privacy rules, and how to terminate the membership.