Made a payment to

Forum|Forum|3 years ago
April 22, 2023
2 replies
27 views

I made a payment to Turbotax and did not proceed with using them. I would like my money back and it is hard to find my account. To remove me from thinking you are fraudulent, please access my account refund my money back and send me a receipt.

xmasbaby0

Level 15

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

taxlady28

Level 10

You paid for the use of the software to prepare your return. There is no charge for actually filing the return. There is nothing to refund if you prepared your return and paid for that service. There was nothing to keep you from filing except your own decision not to do it, so nothing that is refundable.