Mac downloaded product does not start

Forum|Forum|7 years ago
June 7, 2019
6 replies
39 views

Downloaded yesterday.

Double-clicked, told me to copy to Applications, did so.

Double-clicked from Applications, does not start.

See attached detail info.

TurboTax Premier Mac

Best answer by macuser_22

TurboTax requires OSX 10.11.6 or higher. It will not run in OSX 10.10.5.

CD/download requirements:
https://ttlc.intuit.com/replies/3299949

GPahwa

Level 4

@kctyop

Thanks for uploading the error log with the post. I would appreciate if you could share below mentioned information.
1. TurboTax Premier application Version
Navigate to /Applications directory. Select TurboTax Premier 2017 application and right click. Press "Get Info" option from the menu. Notice application version under "General" category with label "Version:" (1st section is General information. Expand it by clicking on disclosure triangle if it is collapsed).

2. Mac OS Version & Model
Click Apple menu on top left corner of your Mac Desktop screen. Select "About this Mac" option. Make a note of OS Version and model i.e. Year.

GPahwa

Level 4

@macuser_22 Thanks for bringing it out. I analyzed crash log & guessed same based on familiar stack trace but I missed OS version no in error log.

macuser_22

Alumni - Champ

The error dump says it is TurboTax 2017 and the Mac OS is 10.10.5.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

horndozer

Level 2

I have OSX 10.11.6. I am reluctant to install Mac OSX 10.12 (Sierra) because of apps that I will lose. And so if I install OSX 10.12 will they require that I have High Sierra next year? So I have installed and am using TurboTax Online. Don't love it. It will not let me download my TurboTax data from 2017 Turbo Tax (on CD) to 2018 Turbo Tax online. Time consuming conundrum. :>(

macuser_22

Alumni - Champ

@horndozer

TurboTax 2018 requires OSX 10.12 or higher, 2019 will require OSX 10.13 or higher.
Your .tax2017 data file can be transferred to the online, but must be done as the first step with a new return.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1900883-how-do-i-transfer-last-year-s-return-into-turbotax-online">https://ttlc.intuit.com/questions/1900883-how-do-i-transfer-last-year-s-return-into-turbotax-online</a>

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

macuser_22

Answer

Alumni - Champ

TurboTax requires OSX 10.11.6 or higher. It will not run in OSX 10.10.5.

CD/download requirements:
https://ttlc.intuit.com/replies/3299949

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

jx30526

Level 2

so whats the solution if i do have a OSX 10.10.5 & ive already paid $119 for this download? Please help. I cant go anywhere bc we are under 10 day Quarantine & i need to get this done asap bc im moving as soon as we come out of quarantine.