Lost me as a customer

[user17772794507]

I have been using turbotax for many many many years.  I decided to teynfull service this year to make sure i had been doing my taxes correctly.  Never use TY Z!!!!  I waited over 3 weeks with little feedback except that she was working on it.  April 14 I finally decided to bail out and went to H and R Block.  My return was completed in a couple of hours!  Will never use Turbotax again!