Lost Info???

Forum|Forum|6 years ago
February 13, 2020
3 replies
0 views

Downloaded home and business. After working on for 2 days next day wants another update when open up. Now go figure I can't find my return?? Just asks to start as if gone. This is after I also started online and it did NOT transfer to the download. So frustrating, any ideas or should I just try other software?

larrystremikis

Level 2

same here. Using Premier Since November. Feb 26 downloaded federal update, turbo tax opened with 3 months of input missing. Only name address still there???

judiah38

Level 2

Lost access to returns started in TurboTax 2019 Premier.

AkinaLO

Level 15

Here's some options to find your tax data file (.tax file) in Windows

Your tax data file (.tax file) is not the same thing as a PDF copy of your return.

A .tax file can only be opened in the TurboTax CD/Download software. Because it's stored locally on your computer, we can't retrieve tax data files prepared in the TurboTax CD/Download software. E-filing doesn't keep a copy of your return on our servers.

Related Information:

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grandslam18

Level 2

Thank you, but this response does not address the issue. The issue is that the 2019 .TAX file that people were working on is gone and does not exist on the computer after performing an update of the turbo tax software.

grandslam18

Level 2

Same just happened to me. Was at the end of the return. Turbo Tax did an update (3/27/20) and now it looks like I just installed the program for the first time.

Did not export a .pdf, this is the .TAX file I am looking for - it is nowhere on the PC.

A search finds my 2017 and 2018 .TAX files, but no 2019 .TAX file exists - it is as if it overwrote the whole 2019 directory.

Have to start over from the beginning. This should not happen Intuit. Please fix.

Others - it is a good idea before you do any updates to make a copy of the 2019 .TAX file to a second directory just in case before doing any more updates.